WELCOME TO SCC
Our inbound experience spans multiple industries and includes multiple high profile clients with demanding service level and seasonal staffing requirements. We recognize that every inbound project and customer is unique and develop custom solutions for our clients that consistently achieved leading results.
We have proven experience delivering results on a variety of difficult outbound projects including large-scale B2C complex B2B projects. We have executed outbound projects for multiple high profile clients across a wide range of industries and consistently achieved results beyond expectation.
DIGITAL CUSTOMER INTERACTIVE SOLUTIONS
We pride ourselves on fielding advanced technology infrastructure for our omnichannel projects including integrated digital capabilities, reporting, and platform integrations, advanced CRM and contact center platform functionality, integrated knowledge library, dynamic scripting, and real-time analytics for our high-valued clients.
Leveraging our advanced agents with cutting-edge technology, we are able to integrate most chat platforms on the market today with our contact center software suite. This allows the brand specialist representatives to interact with your customers live in the same environment they are using every day. This leads to more consistent interactions, which leads to happier customers.
Anthony Marlowe, new owner of the Sydney Call Centre Inc., speaks to employees and community leaders during a ribbon-cutting event Friday in Sydney, N.S. Marlowe said 480 workers have returned to the operation after being laid off by the previous owner of the facility...
Cheers Erupt in Sydney, Nova Scotia!Cheers erupt as first paycheques handed out at Sydney call centre rescued from closure Post By: HALEY RYAN, THE STAR HALIFAX Published:January 18th, 2019 SYDNEY, N.S.—A heartbreaking story... SYDNEY, N.S.—A heartbreaking story of...
The Sydney Call Centre Opens DoorsSydney, N.S., resumes operations on Wednesday, January 2nd. The call centre abruptly threw hundreds of people out of work in early December when ServiCom's parent company, JNET Communications, announced it had declared bankruptcy and...
HAVE A CALL CENTER PROJECT IN MIND?
The Sydney Call Centre Inc. (SCC), is one of the most experienced B2B & B2C call center outsourcing companies in the industry. We are experts in B2B lead generation, while developing qualified prospect opportunities to generate new business, and we are equally as effective in B2C Inside Sales Projects that produce the best-in-class results.