LOCATION

90 Inglis St., Unit A005
Sydney NS  B1P 1W8

NOW HIRING! CALL US:

(877) 707-0365

Location

90 Inglis St., Unit A005
Sydney NS  B1P 1W8

NOW HIRING! CALL US:

(877) 707-0365

We’re coming back: Sydney Call Centre to hire ServiCom employees

Cathy Harris delivered a box of vegetables and other turkey dinner trimmings to call-centre employees in Sydney, N.S. She worked at ServiCom for 19 years and wanted to volunteer her time in thanks for the community’s support. (Norma Jean MacPhee/CBC)

‘We’re coming back’: Sydney Call Centre to hire ServiCom employees

More than 600 employees of shuttered call centre will be rehired when operations begin in January.

Post By: CBC news
Published:2018, 20th of December – Norma Jean MacPhee

‘We’re Coming Back’

More than 600 workers in Sydney, N.S., are celebrating an early Christmas after abruptly losing their jobs nearly two weeks ago.

Marlowe Companies Inc. (MCI) confirmed Tuesday night it hopes to have people working by Jan. 2 at the former ServiCom centre, which will reopen as The Sydney Call Centre Inc.

U.S.-based Marlowe Companies won an auction earlier this week to take over the call centre.

“Wahoo!” cheered Georgina Stewart, one of the ServiCom employees who was laid off Dec. 6 without warning. “We’re coming back.”

Anthony Marlowe, CEO of MCI, said the company would do everything possible to help employees, including providing employment offers with sign-on and retention bonuses to ServiCom workers.

There were tears, laughter — and even some Christmas songs — as the workers embraced the news.

“I’m 54 years old and I love my job,” said Stewart. “We have a great family there.”

George Sharpe, a fellow employee of the former ServiCom centre, said the change of fortune was “a Christmas miracle.”

“It’s great news. I’m elated and I want to thank Mr. Marlowe for coming into town, and taking over and doing what he’s done for everybody.”

A CANADIAN CHRISTMAS

More than 600 workers in Sydney, N.S., are celebrating an early Christmas after abruptly losing their jobs nearly two weeks ago.

Marlowe Companies Inc. (MCI) confirmed Tuesday night it hopes to have people working by Jan. 2 at the former ServiCom centre, which will reopen as The Sydney Call Centre Inc.

U.S.-based Marlowe Companies won an auction earlier this week to take over the call centre.

“Wahoo!” cheered Georgina Stewart, one of the ServiCom employees who was laid off Dec. 6 without warning. “We’re coming back.”

Anthony Marlowe, CEO of MCI, said the company would do everything possible to help employees, including providing employment offers with sign-on and retention bonuses to ServiCom workers.

There were tears, laughter — and even some Christmas songs — as the workers embraced the news.

“I’m 54 years old and I love my job,” said Stewart. “We have a great family there.”

George Sharpe, a fellow employee of the former ServiCom centre, said the change of fortune was “a Christmas miracle.”

“It’s great news. I’m elated and I want to thank Mr. Marlowe for coming into town, and taking over and doing what he’s done for everybody.”

Sobeys staff help bring turkeys to the former ServiCom employees. (Norma Jean MacPhee/CBC)

VP says ALL employees will be hired back

Todd Riley, ServiCom’s former director of operations, said all the employees will be hired back.

“There might be a few transfers from one program to the next depending on the availability,” said Riley, who will be vice-president of the new centre.

“But I anticipate to have everyone back that was on the payroll.”

Riley said the auction for the call centre came down to three bidders.

It’s significant that Marlowe won the bid at $1.5 million, said Riley.

“Having an offer like that, it was like a bidding war and they [the employees] should be proud that someone bid this much for their talent,” said Riley.

The workers are also grateful for the outpouring of support from the community they’ve received during the last two weeks.

“Merry Christmas everybody,” said Stewart. “We appreciate everything.”

Todd Riley becomes vice-president of The Sydney Call Centre, set to open next month. (Norma Jean MacPhee/CBC)

About – WWW.MCI.WORLD

A 10-time Fastest Growing Company

A 10-time Fastest Growing Company on INCs Magazine’s List of Fastest Growing Companies, MCI currently operates four contact center facilities out of Iowa and South Dakota in the Midwestern United States. Marlowe Companies Inc. (MCI) is headquartered in Iowa City, IA and has nine contact center operations in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to business process outsourcing (BPO), business process management (BPM), Customer Experience (CX) services, application software, and technology services to mid-market & enterprise partners.

DO MORE FOR LESS

MCI now employs 2,000+

MCI now employs 2,000+ talented individuals with 100+ diverse North American client partners across the following MCI brands: Gravis Apps, Mass Markets, The Sydney Call Centre, and OnBrand24.

For more information, please visit
https://www.thesydneycentre.com/
or https://www.mci.world/

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Location

90 Inglis St., Unit A005
Sydney NS  B1P 1W8

ABOUT US

The Sydney Call Centre Inc. is a leading Canadian call center with a facility located in Nova Scotia, Canada. The Sydney Call Centre Inc. has clients throughout the United States and Canada. We deliver exceptional call center services to large organizations.

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