VIDEO: Former ServiCom employees have first meeting with Iowa businessman
SYDNEY, N.S. — Thursday night at the Ashby branch of the Royal Canadian Legion in Sydney, about 300 of those employees came out to have their first meeting with Anthony Marlowe.
Post By: Cape Breton Post
Published: December 20th, 2018
‘We’re all happy to get back to work’
SYDNEY, N.S. — Chris Feltrin works part of the time out west as an electrician but when he comes home to Cape Breton, he relied on the former ServiCom call centre in Sydney to make a living.
“Every time the economy is bad, I come back to Nova Scotia and I always take this job,” said the Sydney resident, who has worked on and off at ServiCom since 2003. “This is the first job I had out of high school. I’ve always been good at it and they always welcome me.”
It was a devastating blow when Feltrin and over 500 former ServiCom employees were left without work when the call centre closed its doors on Dec. 6. Thursday night at the Ashby branch of the Royal Canadian Legion in Sydney, about 300 of those employees came out to have their first meeting with Anthony Marlowe. The Iowa businessman bought ServiCom and will re-open the facility as The Sydney Call Centre Inc., a subsidiary of Marlowe’s new company, MCI Canada.
“For me and the people around me, it was above and beyond what our expectations are so soon after the closure,” said Betty Bartlett of Sydney, who worked at ServiCom for close to eight years. “We’re all one family and we feel like we have a lot of good hope and this seems like an extraordinarily strong company that we can build and grow with in Cape Breton.”
Rose Marie Woods of Coxheath, originally of Boston, has worked at ServiCom off and on since 2005. She shared a brief chat with Marlowe prior to Thursday’s meeting, connecting over their shared American roots.
She was happy to hear their starting pay would be comparable to when they left ServiCom.
“We’re all happy to get back to work,” she said. “I’m 62 years old, I’ve been working since I was 11. I’m kind of like a workaholic and I’m bored to tears sitting home.”
The crowd was vocal and had plenty of praise and applause for Marlowe during the meeting.
“You have the biggest heart in the room,” one woman said.
“You’re a Christmas miracle,” said another.
A 10-time Fastest Growing Company
A 10-time Fastest Growing Company on INCs Magazine’s List of Fastest Growing Companies, Mass Markets currently operates four contact center facilities out of Iowa and South Dakota in the Midwestern United States. Marlowe Companies Inc. (MCI) is headquartered in Iowa City, IA and has nine contact center operations in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to business process outsourcing (BPO), business process management (BPM), Customer Experience (CX) services, application software, and technology services to mid-market & enterprise partners.